VANGUARD IS OPEN FOR BUSINESS.

We understand that your time is valuable. During this unprecedented time of COVID-19, social distancing and reduced staffing, you may experience longer wait times in reaching one of our customer support representatives. As an alternative method of communication, you can utilize email or self-help through our frequently asked questions section.

ONLY VANGUARD GIVES YOU THE TOTAL SUPPORT EXPERIENCE

You're more than just a sale to us - you're a valued partner. And we care deeply about your success. That's why Vanguard offers you what competitors don’t – superior support solutions that drive a competitive advantage for your business. 

World-Class Parts Delivery and Availablility
  • Unified national distribution that extends coast-to-coast, ensuring the coverage and reach to connect with every customer
  • Power Distributors (PD) SmartShip - place your order by 5 p.m. EST, PD's goal is to have the parts packaged and shipped the same day for next day delivery
Industry-Leading Commercial Limited Warranty
  • 3-year global commercial limited engine warranty*
  • Claims processed in 48 hours or less
  • 24/7/365 claim submittal
  • U.S.-based expert analyst
Dedicated Commercial Technical Support and Resources
  • Highly skilled, industry-expert support staff
    • Nationwide network of commercially-focused dealers
    • Power Distributors support centers
      • Extended call center and technical support hours:
        8 a.m.– 8 p.m. EST; 800-527-4007
      • State-of-the-art dealer portal to get you the resources you need right when you need them, like regular account maintenance, parts lookup and order entry. Visit www.PowerDistributors.com
      • Single point of contact – centralized order processing system that provides a simple and efficient process:
        1 order, 1 box, 1 invoice
Right Parts, Right Price
  • More than 50,000 genuine parts in inventory
  • Robust replacement and repower engine programs
  • Competitively priced parts so you can focus on your bottom line
Unmatched Service Education
  • Manufacturer-certified classroom training, online on-demand certifications and advanced EFI training for dealers
  • 99% competency rate among the technicians we certify every single year
  • More than 6,000 technicians certified worldwide every year
  • More than 75 videos on demand via Briggs & Stratton® Power Channel TV
Vanguard Support

GET MORE VANGUARD KNOW-HOW. NOW.

Got ten minutes? Discover more about the world-class features and benefits of Vanguard products in these quick, convenient online courses from Vanguard University.

Check Out Courses
Vanguard Support

He's got your back. We've got his. 

World-class parts delivery, industry-leading global limited warranties and unparalleled service & training keeps your equipment out of the shop and on the jobsite. 

Learn More

Contact Us By Phone

Our U.S. based Answer Center representatives are available by phone Monday-Friday, 8:00 a.m. - 5:00 p.m. CST. Current average wait time is 6 minutes.

Call Customer Support >

Contact Us By Email

Please complete the contact form so our agents have all of the information needed to answer your question. You will receive an email reply for our agents within three business days.

Contact Us >

3 Year Commercial Limited Warranty

GET AN EXTRA YEAR OF COMMERCIAL LIMITED WARRANTY* ON SINGLE-CYLINDER ENGINES

Register your new Vanguard 160, 200 or 400 Single-Cylinder (H/S) engine to get your free year now.**

Register Your Engine

*Visit vanguardpower.com for complete warranty details.
**Extra year warranty for 160, 200 or 400 Single-Cylinder (H/S) Engine offer is not valid in California, United States or Quebec, Canada.