VANGUARD® SERVICE AND SUPPORT
We’re not just a global power expert, our service and support is worlds apart from the rest.
ONLY VANGUARD GIVES YOU THE TOTAL SUPPORT EXPERIENCE
You're more than just a sale to us - you're a valued partner. And we care deeply about your success. That's why Vanguard offers you what competitors don’t – superior support solutions that drive a competitive advantage for your business.
Learn more about our superior support solutions by downloading our literature here.
World-Class Parts Delivery and Availability
- Unified national distribution that extends coast-to-coast, ensuring the coverage and reach to connect with every customer
- Power Distributors (PD) SmartShip - place your order by 5 p.m. EST, PD's goal is to have the parts packaged and shipped the same day for next day delivery
Industry-Leading Commercial Limited Warranty
- 3-year global commercial limited engine warranty*
- Claims processed in 48 hours or less
- 24/7/365 claim submittal
- U.S.-based expert analyst
Dedicated Commercial Technical Support and Resources
- Highly skilled, industry-expert support staff
- Nationwide network of commercially-focused dealers
- Power Distributors support centers
- Extended call center and technical support hours:
8 a.m.– 8 p.m. EST; 800-527-4007 - State-of-the-art dealer portal to get you the resources you need right when you need them, like regular account maintenance, parts lookup and order entry. Visit www.PowerDistributors.com
- Single point of contact – centralized order processing system that provides a simple and efficient process:
1 order, 1 box, 1 invoice
- Extended call center and technical support hours:
Right Parts, Right Price
- More than 50,000 genuine parts in inventory
- Robust replacement and repower engine programs
- Competitively priced parts so you can focus on your bottom line
Unmatched Service Education
- Manufacturer-certified classroom training, online on-demand certifications and advanced EFI training for dealers
- 99% competency rate among the technicians we certify every single year
- More than 6,000 technicians certified worldwide every year
- More than 75 videos on demand via Briggs & Stratton® Power Channel TV
TCO Calculator
Don’t take our word for it. Calculate your total cost of ownership.
Savings Calculator
Find out how much you can save each season with Oil Guard.
GET MORE VANGUARD KNOW-HOW. NOW.
Got ten minutes? Discover more about the world-class features and benefits of Vanguard products in these quick, convenient online courses from Vanguard University.
Check Out Courses
He's got your back. We've got his.
World-class parts delivery, industry-leading global limited warranties and unparalleled service & training keeps your equipment out of the shop and on the jobsite.
Check Out CoursesGET AN EXTRA YEAR OF COMMERCIAL LIMITED WARRANTY* ON SINGLE-CYLINDER ENGINES
Register your new Vanguard 160, 200 or 400 Single-Cylinder (H/S) engine to get your free year now.**
*Visit vanguardpower.com for complete warranty details.
**Extra year warranty for 160, 200 or 400 Single-Cylinder (H/S) Engine offer is not valid in California, United States or Quebec, Canada.